Le Toy Van – Gorgeous Cherry Tree Hall Large 4 Storey Wooden Doll House Play Set For Girls or Boys | Great As A Gift | Suitable for Ages 3

I got this product in an DollsByDorcel box, and did not open it immediately as I planned on assembling it the weekend before my daughter’s birthday. I opened the package and immediately witnessed what I can only describe as a destroyed product. The box from Le Toy Van was completely tore up, with visible damage to all surfaces. When I looked in what’s left of the box I noted damaged windows, broken window shutters, damage to the walls of the dollhouse, scratches on all the flat surfaces of the dollhouse, and several missing pieces, notably the ladder to the attic space and the columns that assemble the front door. I reached out to the customer service department for Le Toy Van, and was told that they do not assist anyone over the phone, and I would have to submit an email in order to have any assistance. I left the email, but also felt I should leave a review on the product as well. Update: Le Toy Van refused to help in any way with replacing missing or damaged parts. They would not speak to me over the phone about the issue, and were very unhelpful through email. However, DollsByDorcel was amazing! After calling the customer service line and explaining the issue, the rep for DollsByDorcel went above and beyond to send out a completely new dollhouse and did it within two days, allowing me to make my daughter’s birthday a success. I cannot thank DollsByDorcel enough for their diligence and compassion with this issue. Long story short: if you plan on purchasing this product, be aware that the manufacturer is entirely unhelpful and will refuse to assist with any concerns you may have, but DollsByDorcel will do whatever they can to ensure you have a good experience.